Service Request Ticket

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Service Request Information

CONTACT	Name	Topper, Ryan	Date	Sep 11, 2019 05:10 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	89437
	Location		Email	topperr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190152 (opens in a new window)	Bldg/Room	BELL 323
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ1Z8L410	Location	Ryan Topper NEW T/TT English
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:41:E1
	Bluetooth NIC	A4:83:E7:0E:BC:AD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 03, 2019 02:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 03, 2019 02:14 PM	He picked it up.	Add Attachment
Katherine Reynoso	Dec 03, 2019 11:10 AM	I sent him an email about picking up and delivering	Add Attachment
Stephanie Magee	Nov 27, 2019 08:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Nov 27, 2019 08:57 AM	Ryan emailed about the exxtra pieces and I guess forgot he was supposed to pick them up.	Add Attachment
Katherine Reynoso	Oct 01, 2019 02:35 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Sep 23, 2019 01:12 PM	Delivered to his office. Forgot mouse and keyboard, he said he would pick it up. It is placed in Outbox to pick up.	Add Attachment
Katherine Reynoso	Sep 23, 2019 08:08 AM	Monitor at 1:00PM on Tuesday.	Add Attachment
Tricia Flaherty	Sep 19, 2019 04:44 PM	They gave Kit Andrews station(HSS321) W#20130543 and monitor W##20130513 to a visiting NTT Damien(sp) Kursch(sp) so I have a monitor to distribute to Ryan Topper until this can all be sorted out It is at Tricia's desk so ask me about it W#20140360	Add Attachment
Katherine Reynoso	Sep 19, 2019 04:35 PM	Delivered the MacBook, but still waiting for monitor. Asked trisha, and she is aware of it.	Add Attachment
Joseph Tavares	Sep 18, 2019 05:11 PM	* Ryan called and said he will be in his office around noon tomorrow (Thur. 9/19) if the delivery can be made around then; if not try and touch base and schedule different time. *	Add Attachment
Katherine Reynoso	Sep 17, 2019 01:42 PM	**This is an outgoing email** Hi Ryan , I need some additional information regarding service request #73585 Description: NEW HIRE/GFA SETUP: Apple 13in MacBook Pro W#20190152 for Ryan Topper NEW T/TT HUM/ENG to HSS 323 I'm Katherine from UCS. We have your MacBook ready to be delivered. If you can contact me or our office at 503-838-8925 to schedule a time so we can deliver and set up the laptop, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Megan Thibeault	Sep 17, 2019 12:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Sep 17, 2019 12:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Sep 17, 2019 12:40 PM	Please contact the user for delivery.	Add Attachment
Katherine Reynoso	Sep 17, 2019 10:02 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 17, 2019 10:02 AM	Finished and back on the inventory counter.	Add Attachment
Katherine Reynoso	Sep 17, 2019 08:56 AM	Currently reimaging	Add Attachment
Tricia Flaherty	Sep 13, 2019 11:24 AM	The laptop is on top of the inventory counter in ITC008 with NEW HIRE/GFA SETUP form	Add Attachment
Tricia Flaherty	Sep 13, 2019 11:23 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 13, 2019 11:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 13, 2019 11:16 AM	** I will be discussing on Monday 9-16-2019 the location of the older Kit Andrews station(different office location) but please proceed with setup and delivery to Ryan Topper and we will resolve the rest later	Add Attachment
Tricia Flaherty	Sep 12, 2019 04:11 PM	I have put a external Apple DVD drive in the Bag for Topper to use with this laptop. he will need to use one of USB-C adapters in the bag to connect the USB SuperDrive.	Add Attachment
Tricia Flaherty	Sep 11, 2019 05:10 PM	This laptop W#20190152 iwill be going to Ryan Topper a new T/TT in Humanties/ English who is replacing Kit Andrews(W#20130543(PC coming back to use) Kit had a monitor W#20130513 that should stay fo use by Ryan as an external monitor	Add Attachment