Service Request Ticket - # 73588

Service Request Information

CONTACT Name Wu, Yanwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2019 09:48 PM
Department Computer Science Division Phone 89121
Location Email wuya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140562[Edit Inv] (opens in a new window) Bldg/Room ITC 310
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
Serial No. C02PJ2KCFVH6 Location for Yanwei Wu, replacing W#20101324

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office for MAC 2011 from XXXX201404298

Wireless NIC A4:5E:60:C9:91:E5


Bluetooth NIC A4:5E:60:C9:91:E6

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 13, 2019 08:13 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 13, 2019 08:13 AM 
Added to Jamf, Installed Sophos, Office 2019, Adobe DC 
Pro. I also upgraded VirtualBox to the latest. I built her a 
new Kali VM and got her existing VMs working from her 
flash drive.
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Bradley Karkanen Sep 12, 2019 11:14 AM 
****This is an outgoing email****
Hi Yanwei,

We were just following up with you regarding a service 
request that we have for you.  (#73588)

Description: *9/12* Install linux distros and win XP onto 
virtual box. Unlock USB from read only. 

I fixed your flash drive it was formatted for Windows so I 
formatted it so it works on both Mac and Windows. I 
updated VirtualBox and the VMs on the stick work. Do 
you still want new VMs built? I also updated your Office 
and installed the paid version of Adobe so you can edit 
PDFs now.

Thanks,
Bradley Karkanen
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Public
Peter Puettmann Sep 12, 2019 08:05 AM 
Task reassigned to Bradley Karkanen.
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Peter Puettmann Sep 12, 2019 08:05 AM 
you got this bradley! so good!
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Joseph Tavares Sep 11, 2019 09:48 PM 
****This is an email****

Hello,

I tried multiple times today to install kali in 
virtualbox and failed. Could someone help me 
install a kali system, a ubuntu, and a windows xp 
in virtualbox (virtualbox image will be perfect)? 
By the way, could someone help me unlock a flash 
drive , which was locked by ucs before for read 
only. I will bring my laptop and the flash drive 
tomorrow.

Thank you,
Yanwei
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