Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Sep 12, 2019 11:47 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190210 (opens in a new window)	Bldg/Room	RWEC 102
	Service Tag	3RV5PY2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	3RV5PY2	Location	Smart Classroom Instructor's Station
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:53:A4:22

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 19, 2019 04:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 19, 2019 04:13 PM	This was resolved	Add Attachment
Reggie Johnson	Sep 17, 2019 09:57 AM	20190210 is at my desk I am planning on reinstalling sophos on it.	Add Attachment
Reggie Johnson	Sep 16, 2019 03:43 PM	The CPU isn't in rwec 102, this is 20150433.	Add Attachment
Reggie Johnson	Sep 16, 2019 03:39 PM	Rein stalling sophos now	Add Attachment
Megan Thibeault	Sep 12, 2019 02:18 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Sep 12, 2019 11:47 AM	Sophos will need to be reinstalled. Tamper Protection Code: 452736661386	Add Attachment