Service Request Ticket - # 73603

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2019 11:52 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160069[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40TDGQ18 Location PDR 2023 Giveaway

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Final Cut Pro X from P0101469

Wired NIC A8:60:B6:03:3B:0B


Wireless NIC 28:F0:76:4A:7B:7E


Bluetooth NIC 28:F0:76:4A:7B:7F

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Sep 17, 2019 10:28 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Sep 17, 2019 10:28 AM 
Sophos looks good after the reinstall.
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Reggie Johnson Sep 17, 2019 09:05 AM 
Task reassigned to Brittany Franklin.
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Reggie Johnson Sep 17, 2019 09:05 AM 
The tamp code is for a different computer.
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Reggie Johnson Sep 16, 2019 10:03 AM 
Reinstalling sophos
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Megan Thibeault Sep 12, 2019 02:18 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Sep 12, 2019 11:52 AM 
Sophos will need to be reinstalled.

Tamper Protection Code:
296571650403
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