Service Request Ticket - # 73605

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2019 12:03 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH7QM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7QM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:94:86

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 14, 2019 04:07 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 14, 2019 04:07 PM 
After four reimage, finally  done.
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Katherine Reynoso Sep 16, 2019 02:44 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Sep 16, 2019 09:39 AM 
On Stand up desk, will need to reimage computer.
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Brittany Franklin Sep 12, 2019 12:03 PM 
Sophos failed to protect computer, will need to be reinstalled.

Tamper Protection Code:
945417275978
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