Service Request Ticket - # 73606

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2019 12:05 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130219[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 289P8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 289P8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:8A:D5:72

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 17, 2019 01:39 PM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Oct 17, 2019 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 17, 2019 01:38 PM 
Looks happy now, had two entries in Sopho, deleted the old one.
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Brittany Franklin Sep 12, 2019 12:05 PM 
Sophos will need to be reinstalled.

Tamper Protection Code:
091063793118
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