Service Request Ticket - # 73610

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2019 06:05 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101222[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. HB3WGQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080438 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DB:43:D3

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Sep 13, 2019 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 13, 2019 01:16 PM 
He has a 990. We can't reimage it. I sent them 
Trisha's email, so they can ask for price and 
other questions.
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Katherine Reynoso Sep 13, 2019 08:47 AM 
Sent a message to let him know, I will be coming 
by at 1.
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Katherine Reynoso Sep 13, 2019 08:35 AM 
Task reassigned to Katherine Reynoso.
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Joseph Tavares Sep 12, 2019 06:05 PM 
Contact Info: Daniel Wolf
aswouja@mail.wou.edu
88556
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Joseph Tavares Sep 12, 2019 06:05 PM 
Daniel Wolf, the ASWOU Judicial Admin called and his machine in 121c WUC is still running windows 7.

The ASWOU office opens on Monday (9/16) and he wanted to make sure there wasn't a conflict between getting 
the OS upgraded and him having to use the machine in the ASWOU office come Monday. 

He said to email him at: aswouja@mail.wou.edu to schedule a time in which the upgrade could take place, 
ideally without leaving him with no machine when he really needs it. He will be in his office tomorrow (Fri. 
9/13) from 12:30 - 2:00.

His extension is: 88556, if he cant be reached over email.
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