Service Request Ticket

Service Request Information

CONTACT	Name	Hays, Chloe	Date	Sep 13, 2019 10:23 AM
	Department	Financial Aid	Phone
	Location		Email	haysc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141183 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4T4NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4T4NV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:62:28

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 20, 2019 08:26 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Sep 20, 2019 08:26 AM	Checked in yesterday and everything looks good.	Add Attachment
Bradley Karkanen	Sep 20, 2019 08:11 AM	I pushed the upgrade to this it shows success	Add Attachment
Katherine Reynoso	Sep 19, 2019 08:53 AM	Wrong computer, currently reimaging.	Add Attachment
Katherine Reynoso	Sep 19, 2019 08:53 AM	Finished and ready to go.	Add Attachment
Katherine Reynoso	Sep 19, 2019 08:49 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Sep 13, 2019 10:25 AM	Denise is the owner in inventory but now its someone named Jonathan, please get his last lame when this is done. Thursday Morning, 9/19	Add Attachment
Gino Salazar	Sep 13, 2019 10:23 AM	DO NOT REIMAGE, THIS IS AN IN PLACE UPGRADE	Add Attachment