Service Request Ticket

Service Request Information

CONTACT	Name	Ni, Chung-Fan	Date	Sep 13, 2019 11:01 AM
	Department		Phone	88038
	Location		Email	NIC@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 17, 2019 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 17, 2019 08:26 AM	in outbox	Add Attachment
Joe Collinsworth	Sep 17, 2019 08:26 AM	Need her to sign in to install 365.	Add Attachment
Stephanie Magee	Sep 17, 2019 07:57 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Sep 17, 2019 06:28 AM	need admin rights	Add Attachment
Peter Puettmann	Sep 17, 2019 06:27 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Sep 17, 2019 06:27 AM	It’s on far right of stand up desk. Need to make sure speech to text works in office programs. She could be coming by this morning	Add Attachment
Bradley Karkanen	Sep 16, 2019 10:01 AM	Assigned W# 20140285	Add Attachment
Peter Puettmann	Sep 16, 2019 08:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 13, 2019 11:03 AM	We are trying to fix the Dictation tool through Microsoft office	Add Attachment
Stephanie Magee	Sep 13, 2019 11:01 AM	update plz nic	Add Attachment