Service Request Ticket

Service Request Information

CONTACT	Name	Venegas Trujillo, Anel	Date	Sep 13, 2019 11:14 AM
	Department	Financial Aid	Phone	88436
	Location		Email	venegasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141182 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7DXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:D9:B9:67

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Sep 26, 2019 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Sep 26, 2019 08:31 AM	This is all good	Add Attachment
Gino Salazar	Sep 24, 2019 04:45 PM	I just need powerfaids, will talk to soukup tomorrow!	Add Attachment
Gino Salazar	Sep 24, 2019 02:10 PM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Sep 23, 2019 11:53 AM	I HAVE THE COMPUTER AND WILL DE-LIVER IT TOMORROW AT 10-10:30	Add Attachment
Brittany Franklin	Sep 20, 2019 01:39 PM	Computer needs to be renamed to W20141182. Sophos sees it as the other computer name :(	Add Attachment
Peter Puettmann	Sep 13, 2019 01:09 PM	cpu is here. we can fix it in office	Add Attachment
Peter Puettmann	Sep 13, 2019 11:16 AM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Sep 13, 2019 11:14 AM	This machine is named W20140727	Add Attachment