Service Request Ticket - # 73624

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2019 11:15 AM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180303[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DV8LSQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DV8LSQ2 Location PDR

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;

Wired NIC E4:B9:7A:1C:3B:73


Wireless NIC 3C:6A:A7:FE:D7:29


Bluetooth NIC 3C:6A:A7:FE:D7:2D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact smagee15@wou.edu 88925

Tracking

Entered by Date Memo
Stephanie Magee
Email

Public
Entered by Date Memo
Stephanie Magee Sep 16, 2019 03:14 PM 
Task reassigned to Stephanie Magee.
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Stephanie Magee Sep 16, 2019 03:14 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Sep 13, 2019 11:15 AM 
****This is an email****
Stephanie,
This started after I let my computer run 
updates this morning. I can't get it to stop 
running even when I reboot. My concern is that 
it's making my fan run non-stop. I'll see if I 
can bring it by today or on Monday. Just in 
case, is there any additional mal-ware software 
that we are using? I have run Sophos already 
this morning. I remember having a malware 
issues on my old laptop that caused my fan to 
run continuously.
Thanks,
Cheri
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Stephanie Magee Sep 13, 2019 11:15 AM 
****This is an email****
Hello,
I would like to know how to disable Cortana on 
my computer. Since it installed itself this 
morning, my computer fan will not stop running. 
Even when I view my active tasks to end the 
cortana related processes, I can get it to 
stop, but then it comes back on after a few 
minutes.

I am not on campus today is there someway you 
can assist me remotely.

Thanks,
Cheri
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