Service Request Ticket - # 73630

Service Request Information

CONTACT Name Cameron, Samantha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2019 08:20 AM
Department Phone 88681
Location Email lindseys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100430[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB887508E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V; PRINTER MAINT: Xerox Phaser 3600 Fuser Unit #126N00324 from VISA2013003756 OCT2013 SR51988; Xerox Phaser 3600 Pickup Roller #JC97-022233A VISA2016006189, erox 3600 Fuser 110V & 2 Xerox 3600 Transfer Roller VISA2016006190 MARCH2017 SR#62792 Ink/Toner Refill

Wired NIC 00:00:AA:BE:32:DC

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 04, 2019 08:14 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Oct 03, 2019 10:02 AM 
It's missing a sensor piece that is causing the 
faulty jam. I let her know this. She said if I do 
not hear back from her today we can PDR it.
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Shandelle Plasker Sep 17, 2019 04:51 PM 
Couldnt find any jam. I told her I will have a 
tech pick the machine up tomorrow so I can look 
more at my desk.
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Shandelle Plasker Sep 17, 2019 11:02 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Sep 17, 2019 11:02 AM 
****This is an email****
Hi Samantha,
Sorry I was not here yesterday to help with 
your printer jam issue. Is there a time today 
that I can stop by?

Thank you,Shandelle
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Stephanie Magee Sep 16, 2019 08:27 AM 
****This is an email****
Stephanie,

Thank you very much! Our office will be closed 
from 10am-12pm today, in case they would be 
stopping by that time.

We will reopen at 12pm today, and I will be 
back from lunch at 1pm.

Thanks for your help!
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Stephanie Magee Sep 16, 2019 08:20 AM 
Good morning,

The printer at my desk is jammed. I pulled some 
paper out of it, but the jam message will not 
clear on my machine.

May I schedule a time to have a technician to 
have a look at it?

Printer #: 20100430[Edit Inv]

Thank you very much,


--
Samantha Lindsey
Technical Records Specialist | Financial Aid 
Office
lindseys@wou.edu | 503-838-8681
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