Service Request Ticket

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Service Request Information

CONTACT	Name	Moreno, Jennifer	Date	Sep 16, 2019 09:12 AM
	Department	Criminal Justice	Phone	88733
	Location		Email	morenoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110853 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GG15V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:0C:EC

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 19, 2019 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 07, 2019 08:02 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Katherine Reynoso	Nov 07, 2019 08:02 AM	I sent it to PDR because it is a 990	Add Attachment
Tricia Flaherty	Nov 05, 2019 04:06 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Nov 05, 2019 04:06 PM	Did the W#20110853 get brought back to UCS? I could not find GFA forma and inventory still says MA204	Add Attachment
Katherine Reynoso	Sep 25, 2019 08:10 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Sep 25, 2019 08:09 AM	I delivered the items. It is set up.	Add Attachment
Katherine Reynoso	Sep 24, 2019 11:40 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Sep 24, 2019 10:41 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #73631 Description: GFA REPLACEMENT: NEW PC desktop W#20181057 original task: Windows 7 to Windows 10 W#20110853 I can come by today at 2:00pm to set up the monitor and computer. I just want to double check the office is in Maaske 204. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 24, 2019 10:18 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #73631 Description: GFA REPLACEMENT: NEW PC desktop W#20181057 original task: Windows 7 to Windows 10 W#20110853 We have your new dell desktop computer ready to be delivered. If you can contact our office at 503- 838-8925 or email me to schedule a time to bring this to your office, it would be appreciated. -Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 23, 2019 09:02 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:02 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:02 AM	Finished. On the inventory counter.	Add Attachment
Katherine Reynoso	Sep 17, 2019 02:59 PM	Reimaging	Add Attachment
Tricia Flaherty	Sep 17, 2019 01:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 17, 2019 01:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 17, 2019 12:48 PM	replacing W#20110853 with NEW PC desktop W#20181057 and monitor W#20181103 for NTT Jennifer Moreno in CJ MA204; This is on Inventory Counter in ITC008 with GFA Setup form	Add Attachment
Tricia Flaherty	Sep 17, 2019 11:59 AM	I moved this to me as it will be GFA	Add Attachment
Tricia Flaherty	Sep 17, 2019 11:58 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Stephanie Magee	Sep 16, 2019 09:12 AM	Needs update but Tricia emailed her about a new setup, Jennifer doesn't mind if she wants for the set up In and out for the next two weeks Keeps everything important on an external drive so all is gooood	Add Attachment