Service Request Ticket - # 73635

Service Request Ticket - # 73635

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Service Request Information

CONTACT	Name	Espino-Perez, Kathy	Date	Sep 16, 2019 12:41 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	89424
	Location		Email	espinoperezk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190229 (opens in a new window)	Bldg/Room	TODD 332
	Service Tag	B3H22X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B3H22X2	Location	Kathy Espino-Perez, NEW T/TT Psychology
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; SPSS from Student Tech Campus Site license(needs re-Auth every July 30) v26 FALL2019;
	Wired NIC	C8:F7:50:86:6C:D7
	Wireless NIC	DC:FB:48:CC:D2:1F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Sep 20, 2019 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Sep 20, 2019 04:01 PM	Delivered and got her set up with printers and stuff like that, I also got her a network cable	Add Attachment
Megan Thibeault	Sep 20, 2019 08:12 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Sep 19, 2019 01:27 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Stephanie Magee	Sep 19, 2019 01:26 PM	She wants this done Friday 9/20 at 12:30 - 1	Add Attachment
Katherine Reynoso	Sep 17, 2019 02:51 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #73635 Description: NEW HIRE SETUP: Deliver Dell Latitude 5401 laptop W#20190229 to Kathy Espino-Perez new T/TT PSYCH Todd332 We have your computer to be delivered. If you contact me or our front office at 503-838-8925, so we may set up a time to do this it would be appreciated. Thank you, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 17, 2019 01:50 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 17, 2019 01:49 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 17, 2019 01:40 PM	Finished and ready to be delivered.	Add Attachment
Katherine Reynoso	Sep 17, 2019 01:30 PM	Installing special software	Add Attachment
Katherine Reynoso	Sep 17, 2019 11:02 AM	Reimaging	Add Attachment
Tricia Flaherty	Sep 16, 2019 12:43 PM	Install SPSS v26 from SPSS from Student Tech Campus Site license(needs re-Auth every July 30) installer and license key at: T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\S PSS26StatisticsSTD_AuthUser	Add Attachment
Tricia Flaherty	Sep 16, 2019 12:41 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 16, 2019 12:41 PM	W#20190229 is a Latitude 5401 Std 14inch laptop to go to NEW T/TT hire is Psychology, they have just placed order for external monitor as well but please set her up with this laptop ASAP and we will deliver the monitor separately once it arrives. The laptop and NEW HIRE SETUP form is on top of Inventory counter in ITC008	Add Attachment