Service Request Ticket - # 73636

Service Request Information

CONTACT Name Hovey, Katrina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2019 12:55 PM
Department Education & Leadership Phone 88961
Location Email hoveyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170641[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 39LFZM2 Description Dell Latitude 5590 Intel Core i7-8650U, 1.9GHz
Serial No. 39LFZM2 Location Katrina Hovey

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:F6:C7:04


Wireless NIC 00:21:6A:FC:98:EC

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Sep 19, 2019 09:19 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Megan Thibeault Sep 19, 2019 07:53 AM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Stephanie Magee Sep 18, 2019 12:40 PM 
Task reassigned to Gino Salazar.
 Add Attachment
Stephanie Magee Sep 18, 2019 12:17 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Natalie Plasker Sep 16, 2019 12:55 PM 
The two laptops have been connected in the 
past, but recently they disconnected. Now they 
are having trouble getting them to connect. 

20170641[Edit Inv]
20161091[Edit Inv]
 Add Attachment