Service Request Ticket - # 73641

Service Request Ticket - # 73641

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Service Request Information

CONTACT	Name	Bradley, Brenda	Date	Sep 16, 2019 01:58 PM
	Department	Mathematics	Phone	88836
	Location		Email	bradleybn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141244 (opens in a new window)	Bldg/Room	WEL 130
	Service Tag	32WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	32WHV42	Location	Mailroom - UCS imaging table
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	98:90:96:D6:02:4E

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 18, 2019 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 18, 2019 08:03 AM	Camtasia installed.	Add Attachment
Gino Salazar	Sep 17, 2019 03:02 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Sep 17, 2019 02:54 PM	She wants somebody in the next hour or so	Add Attachment
Gino Salazar	Sep 17, 2019 09:41 AM	Thank you!	Add Attachment
Tricia Flaherty	Sep 17, 2019 09:12 AM	Serial and License info is user specific and can be found at: T:\camtasia\Camtasia_Ed_2019_v19	Add Attachment
Tricia Flaherty	Sep 17, 2019 09:10 AM	Yes, since these are single use license keys the end user can have it on up to 2 stations for their use only. I made notation in the T Drive about this. Please document Tech, SR# and date that personal station install was done in license file under Brenda Bradley's license	Add Attachment
Megan Thibeault	Sep 17, 2019 09:02 AM	**This is an email** Thank you. Would it be possible to have this done today? I can bring my laptop to your office. Brenda	Add Attachment
Gino Salazar	Sep 16, 2019 04:28 PM	We have to talk to Tricia about whether or not we can do this	Add Attachment
Stephanie Magee	Sep 16, 2019 02:11 PM	Its for her personal laptop	Add Attachment
Stephanie Magee	Sep 16, 2019 01:59 PM	Is it possible to get Camtasia on her laptop? Waiting for laptop WOU #	Add Attachment
Stephanie Magee	Sep 16, 2019 01:58 PM	**This is an email** Hi, I had arranged for two licenses for Camtasia and now I've decided to install it on my laptop. How can I make arrangements to do that? Brenda Bradley, Math Instructor Western Oregon University Maaske Hall, room 307 Tel: 503-838-8836	Add Attachment