Service Request Ticket - # 73647

Service Request Information

CONTACT Name Perez Sanchez, Jose   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2019 03:40 PM
Department Humanities Division Phone 88430
Location Email perezsanchezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181056[Edit Inv] (opens in a new window) Bldg/Room WUC 130
Service Tag 886MDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886MDW2 Location

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D2:27


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Sep 19, 2019 02:05 PM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 19, 2019 02:05 PM
Delivered and set up. He will contact us if he 
wants of anything in his hardrive.
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Katherine Reynoso Sep 18, 2019 04:40 PM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Sep 18, 2019 04:40 PM
Finished and ready to be delivered.
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Katherine Reynoso Sep 17, 2019 02:59 PM
reimaging
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Tricia Flaherty Sep 17, 2019 12:24 PM
this is NEWPC  workstation on INVENTORY counter in 
ITCoo8 with GFA setup form
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Tricia Flaherty Sep 17, 2019 12:21 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 17, 2019 12:21 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 17, 2019 12:21 PM
We will be GFA replacing W#20130872[Edit Inv] that has dead HArd 
drive with NEW PC W#20181056[Edit Inv] and monitor W#20181102[Edit Inv]
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Tricia Flaherty Sep 17, 2019 11:48 AM
sent email to Humanities Karen Bednarowski to let them 
now we are doing a GFA replacement and checking on std 
PC desktop as preferred option
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Bradley Karkanen Sep 17, 2019 08:53 AM
Task reassigned to Tricia Flaherty.
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Katherine Reynoso Sep 17, 2019 08:04 AM
Task reassigned to Katherine Reynoso.
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Stephanie Magee Sep 16, 2019 03:42 PM
The hard drive... she gone 
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Stephanie Magee Sep 16, 2019 03:41 PM
Contact changed from Faculty/Staff New to Jose Perez Sanchez.
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Stephanie Magee Sep 16, 2019 03:41 PM
Contact Info: perezsanchezj
V00346039
perezsanchezj@wou.edu
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Stephanie Magee Sep 16, 2019 03:40 PM
****This is an email****
Good afternoon,

 

I am writing because I came in today to get 
some work done in my office, but my PC wouldn't 
work. I attach a couple of pictures in case 
this helps. Could we set up an appointment to 
get it fixed? ---Best, JM

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