Service Request Ticket - # 73649

Service Request Information

CONTACT Name West, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2019 05:06 PM
Department VP Academic Affairs/Provost Phone 88796
Location Email westb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180333[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 252HTQ2 Description Latitude 7390 i7-8650U 13.3in non-touch Display
Serial No. 252HTQ2 Location PDR

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]

Wired NIC E4:B9:7A:2B:C5:11


Wireless NIC 64:5D:86:4A:28:97


Bluetooth NIC 64:5D:86:4A:28:98

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 19, 2019 11:47 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Sep 19, 2019 11:47 AM 
****This is an email****

Beverly West
9:29 AM (2 hours ago)
to Shandelle

Yep, it is working now, thanks!

---
Beverly West
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Shandelle Plasker Sep 18, 2019 01:46 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Sep 18, 2019 01:46 PM 
****This is an email****
Hi Beverly,
Sorry for the late response. CTL-Printer should 
be working now. Could you send a print to it 
and let me know if it is all good.

Thank you,Shandelle
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Joseph Tavares Sep 16, 2019 05:46 PM 
****This is an email****

Hi Joey,

Later afternoon (after 3pm) tomorrow works best for me. If 
that doesn't work, I'm available most of the day on Thursday. 
The number on my laptop is 20180333[Edit Inv].

Thanks,

Bev
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Joseph Tavares Sep 16, 2019 05:06 PM 
****This is an email****

Hi,

We recently moved from ITC 204 to Old Ed 202, and I'm unable to print to the color 
printer, a Xerox ColorQube 8870DN that is called "CTL-Printer." The way it was previously 
set up on my computer can't find the printer - Word says "Unable to Connect" - so I 
searched for it in the "Add New Printer" dialog in Windows. It found one with that name on 
threesisters.mash.wou.edu, so I installed that, but it still doesn't work: the status 
shows as offline, and when I print to it, the print job just sits in the queue on my 
computer.

Thanks for your help,

Bev
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