Service Request Ticket

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Service Request Information

CONTACT	Name	Ratto, Sarah	Date	Sep 17, 2019 08:05 AM
	Department	Disability Access Services	Phone
	Location		Email	rattos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140660 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B4DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CC:90:79
	Wireless NIC	C0:CE:CD:EA:4B:B7
	Bluetooth NIC	C0:CE:CD:EA:4B:B8

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Sep 17, 2019 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Sep 17, 2019 09:40 AM	Gave her admin rights and go her logged in!	Add Attachment
Gino Salazar	Sep 17, 2019 09:40 AM	Gave her admin rights and go her logged in!	Add Attachment
Megan Thibeault	Sep 17, 2019 08:05 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Sep 17, 2019 08:05 AM	Update inventory	Add Attachment
Megan Thibeault	Sep 17, 2019 08:05 AM	**This is an email** Hello! Thank you! I am not sure what you mean by the room, but I will be in the Office of Disability Services all day in the main office. Feel free to ask our front desk for me! You can contact me at the following phone number (925)519-1370. If someone could come around 9 or 10 am that would be great. I believe the number to be 20140660. I do not believe I will need to be issued a new laptop. Thank you for all your help! Sincerely, Sarah Ratto On Mon, Sep 16, 2019 at 9:11 PM UCS ServiceRequest wrote: Hi Sarah, I will submit a service request for you. What is the number on that room do you happen to know, and could I get a phone number for contact information? What time would work best for someone to come by and help you with this? Could I also get the W# on the machine that needs to be further setup? Or is it the case that you need to be issued a brand new laptop to work with from UCS? Thanks, Joey On Mon, Sep 16, 2019 at 8:33 PM Sarah Ratto wrote: Hello, My name is Sarah Ratto and I am a recent new hire to ODS. I was told to contact you by Stacey Rainey to set up my laptop as soon as you can! I will be in the ODS offices all day tomorrow if you want to pop by. Let me know what works for you! Sincerely, Sarah Ratto	Add Attachment