Service Request Ticket

Service Request Information

CONTACT	Name	Perfect, Scott	Date	Sep 17, 2019 08:39 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	perfecs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170389 (opens in a new window)	Bldg/Room	SAC 129
	Service Tag	9G3S0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3S0M2	Location	Student Work Station
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A6:49

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 17, 2019 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 17, 2019 02:52 PM	imaging	Add Attachment
Gino Salazar	Sep 17, 2019 02:09 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Reggie Johnson	Sep 17, 2019 09:56 AM	Task reassigned to Gino Salazar.	Add Attachment
Reggie Johnson	Sep 17, 2019 09:54 AM	He says he has a laptop and will work on that while the upgrade is taking place. So he did not want me to bring a loaner.	Add Attachment
Reggie Johnson	Sep 17, 2019 09:54 AM	Then he can be updated to windows 10.	Add Attachment
Reggie Johnson	Sep 17, 2019 09:51 AM	I am backing up his profile to his h:/ drive under H:\Perfect_Back_up_9_17_19. It should take about an hour.	Add Attachment
Megan Thibeault	Sep 17, 2019 08:39 AM	Scott wants his machine updated. Start today	Add Attachment