Service Request Ticket - # 73660

Service Request Information

CONTACT Name Jaskoski, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2019 09:07 AM
Department Financial Aid Phone 88774
Location Email jaskoskk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141177[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 8T4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 8T4NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:DA:64:AE

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Sep 20, 2019 04:03 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Sep 20, 2019 04:03 PM 
Soukup was going to help them, I added 4 more gbs or ram 
so shes good on speed hopefully
 Add Attachment
Gino Salazar Sep 17, 2019 09:42 AM 
and im going to talk to soukup about the v key since she 
wants it on numlock
 Add Attachment
Gino Salazar Sep 17, 2019 09:41 AM 
She needs more ram
 Add Attachment
Shandelle Plasker Sep 17, 2019 09:07 AM 
Needs V key installed.

Doc Star is not working on her machine. Had her 
try Ethernet Explorer and Google Chrome. She 
also said things are running slow since the 
upgrade.
 Add Attachment