Service Request Ticket - # 73671

Service Request Information

CONTACT Name Abee, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2019 12:35 PM
Department Social Science/ Geography and Sustainability Phone
Location Email abeem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130725[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35C3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35C3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:BF

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 12, 2019 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Nov 12, 2019 10:40 AM 
Delivered monitor 20120897[Edit Inv]
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Gino Salazar Nov 12, 2019 10:22 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 12, 2019 09:44 AM 
I tried asking if 10:30 was okay, and they haven't 
replied. Our scheduled time was for 10:10AM
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Katherine Reynoso Nov 12, 2019 09:44 AM 
Task reassigned to Gino Salazar.
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Katherine Reynoso Nov 12, 2019 08:34 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 07, 2019 09:05 AM 
****This is an outgoing email****
Hi Michele,

I need some additional information regarding 
service request #73671

Description: Needs a second monitor. 

I'm Katherine from UCS. It looks like you wanted 
to receive a second monitor. If you can contact me 
with a time to set this up, it would be 
appreciated.

Thank You,
Katherine Reynoso
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Public
Megan Thibeault Nov 05, 2019 08:43 AM 
Contact changed from Sharyne Ryals to Michele Abee.
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Megan Thibeault Nov 05, 2019 08:43 AM 
Priority changed from (5) Low Priority to (3) Priority.
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Megan Thibeault Nov 05, 2019 08:43 AM 
Can you grab a loaner monitor and setup it for Michele, please update inventory.
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Natalie Plasker Sep 17, 2019 12:35 PM 
****This is an email****
Hello,

Michele Abee is new faculty in HSS 223.  Her computer WOU number is 20130725[Edit Inv].  She would like to have a two monitor set-up.  I know as computers have been upgraded in our department, people have been offered to keep their old monitor for a two-screen set up.  

Are their extra monitors available? Is this something we can request for Michele at no cost to Social Sciences?
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