Service Request Ticket - # 73673

Service Request Information

CONTACT Name Wisniewski, Loren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2019 01:52 PM
Department Health & Exercise Science Phone 89291
Location Email wisniewl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160141[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20FXPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20FXPD2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:66:65

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 25, 2019 08:30 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Sep 25, 2019 08:30 AM 
This shows it is W10 now
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Bradley Karkanen Sep 19, 2019 11:19 AM 
The first two W#'s are monitors
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Bradley Karkanen Sep 19, 2019 11:18 AM 
Status changed from (1) Pending to (2) Scheduled
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Bradley Karkanen Sep 19, 2019 11:18 AM 
Scheduled
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Stephanie Magee Sep 19, 2019 11:04 AM 
Task reassigned to Bradley Karkanen.
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Stephanie Magee Sep 19, 2019 11:04 AM 
Push tonight
Three WOU#'s in first note :)
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Bradley Karkanen Sep 19, 2019 10:41 AM 
****This is an outgoing email****
Hi Loren,

We were just following up with you regarding a service 
request that we have for you.  (#73673)

Description: Windows 7 to Windows 10

We can schedule your Windows 7 to 10 upgrade 
overnight through our management software. Everything 
happens automatically and will also upgrade you to the 
latest Office. All you need to do is leave your machine on 
and it will upgrade between 10pm-5am. This should be 
near zero downtime. As always we still ask that you 
backup your files and bookmarks just in case something 
goes wrong. If you are unsure of how to backup for stuff 
you can contact the Help Desk at ucshelpdesk@wou.edu 
or by calling 88925.Thanks,
Bradley Karkanen
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Megan Thibeault Sep 17, 2019 01:53 PM 
emailed user asking if files were backed up
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Megan Thibeault Sep 17, 2019 01:52 PM 
****This is an email****

My computers (20111044[Edit Inv] & 20160154[Edit Inv] & 20160141) 
are still in windows 7! I can no longer open 
zip or compressed files. Can you please update?
I am in RWEC 250. If you need to enter my 
office, you have my permission to do so even if 
I am not here!
Thank you for fixing this!
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