Service Request Ticket - # 73674

Service Request Information

CONTACT Name Schulze, Joshua   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2019 01:57 PM
Department College of Education Phone 89285
Location Email schulzejm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190422[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5Z42L410 Location Mac Loaner Box

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:71:37:6C


Bluetooth NIC A4:83:E7:7D:7C:60

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Cadance Bunch Nov 07, 2024 04:04 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Nov 07, 2024 03:55 PM 
Task reassigned to Abigail Ratliff.
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Joe Collinsworth Oct 22, 2019 02:43 PM 
Status changed from (2) Scheduled to (5) Completed
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Megan Thibeault Oct 22, 2019 02:43 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Oct 22, 2019 10:28 AM 
****This is an email****
Hi Joe,
No worries. I am here in RWEC 126 now until 11:00am and 
from 12:30 to 3:30pm
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Joe Collinsworth Oct 22, 2019 09:32 AM 
Rescheduling
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Joe Collinsworth Oct 17, 2019 02:33 PM 
Task reassigned to UCS Tech.
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Joe Collinsworth Oct 17, 2019 02:33 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Joe Collinsworth Oct 17, 2019 11:20 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Joe Collinsworth Oct 17, 2019 11:20 AM 
****This is an outgoing email****
Hi Joshua,

I need some additional information regarding service request 
#73674

Description: GFA SETUP new MAcbook laptop W#20190422[Edit Inv] 
to repalce W#20160245[Edit Inv] ORIG:Computer is not turning on 
W#20160245[Edit Inv]

Your new Macbook is imaged and ready to be delivered. We 
backed up the files from your old computer and loaded them 
on the new hard drive. Please let me know when you will be 
in the office and available for me to come set it up for you.
Thank you
Joe
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Public
Joe Collinsworth Oct 17, 2019 11:18 AM 
finished and loaded backup files
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Joe Collinsworth Oct 17, 2019 10:31 AM 
imaging
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John Rushing Oct 17, 2019 09:39 AM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Oct 11, 2019 05:01 PM 
I am working on getting a GFA MAC laptop W#20190422[Edit Inv] 
updated to go to Josh Schultz to replace W#20160245[Edit Inv]
I should be able to have it out on inventory counter in 
ITC008 with GFA Setup form on MONDAY 10-14
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John Rushing Oct 04, 2019 04:27 PM 
Back on Campus Oct 14th
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John Rushing Oct 04, 2019 10:24 AM 
I called and left a message on his office phone.
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John Rushing Oct 04, 2019 10:23 AM 
I was able to copy off his files. They are located 
on "MAC1" USB-c flash drive.
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John Rushing Oct 04, 2019 10:23 AM 
Bad Motherboard.  It will not charge the battery.  
The battery was tested and is working properly.
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Megan Thibeault Sep 17, 2019 01:57 PM 
Task reassigned to John Rushing.
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Megan Thibeault Sep 17, 2019 01:57 PM 
Computer is not turning on
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