Service Request Ticket - # 73675

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2019 02:05 PM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190420[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5ZKRL410 Location Parts Pile

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:6D:C7:90


Bluetooth NIC A4:83:E7:7B:EE:10

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Savannah Sharp Voss Oct 28, 2019 03:16 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Savannah Sharp Voss Oct 28, 2019 03:16 PM 
She came in and said she finished everything/hard 
drive stuff.  Asked to close the ticket.
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Peter Puettmann Oct 14, 2019 08:01 AM 
gotta find out if she got her stuff or not
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Peter Puettmann Oct 07, 2019 08:42 AM 
at front desk with old HD
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Katherine Reynoso Oct 04, 2019 12:53 PM 
Hardrive is on my desk.
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Katherine Reynoso Oct 04, 2019 12:52 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Oct 04, 2019 12:50 PM 
She is going to pick up her computer on Monday. 
She wants her old files moved to her new 
computer. Bradley said a time machine back up 
will work to move those files. She mostly wants 
her Desktop folder. If you have any questions 
ask Bradley.
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Katherine Reynoso Oct 04, 2019 10:32 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 04, 2019 09:29 AM 
****This is an outgoing email****
Hi Cynthia,

I need some additional information regarding 
service request #73675

Description: GFA SETUP: NEW mac laptop W#20190420[Edit Inv] 
to replace W20140663 not working (she has loaner 
W#20130557)

I'm Katherine from UCS. Your new MacBook Pro 
laptop is ready to be delivered. If you can 
contact me or our front desk at 503-838-8925 to 
have this delivered it would be appreciated.

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Oct 04, 2019 08:26 AM 
Reimage finished
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Katherine Reynoso Oct 03, 2019 04:28 PM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 30, 2019 11:16 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 30, 2019 11:10 AM 
I have assigned W#20190420[Edit Inv] to go to Cynthia Garner, it is 
on inventory Counter ITC008 with GFA SETUP form
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Megan Thibeault Sep 20, 2019 08:20 AM 
Task reassigned to Tricia Flaherty.
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Megan Thibeault Sep 20, 2019 08:20 AM 
This does need GFA'ad please
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Tricia Flaherty Sep 18, 2019 04:42 PM 
I need to GFA this correct?  please put in my queue if needs 
replacing
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Megan Thibeault Sep 17, 2019 02:21 PM 
Shandelle has W20140663
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Megan Thibeault Sep 17, 2019 02:05 PM 
Loaner W20130557

Try to get files off her desktop. W20140663 won't 
turn on
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