Service Request Ticket - # 73676

Service Request Information

CONTACT Name Sims, Holly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2019 02:23 PM
Department College of Education Phone 89288
Location Email simsh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160121[Edit Inv] (opens in a new window) Bldg/Room RWEC 160
Service Tag 20FYPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20FYPD2 Location Amy Bowden

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:DC:32

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Sep 25, 2019 08:31 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Sep 25, 2019 08:31 AM 
This shows Windows 10
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Bradley Karkanen Sep 23, 2019 08:18 AM 
This shows SCCM rebooted it as part of the TS but it still 
has not replied success.
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Bradley Karkanen Sep 19, 2019 11:30 AM 
Status changed from (1) Pending to (2) Scheduled
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Bradley Karkanen Sep 19, 2019 11:29 AM 
****This is an email****
Thank you!  I will back up my files today and leave the 
computer on tonight :)
Holly Sims
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Bradley Karkanen Sep 19, 2019 11:29 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Sep 19, 2019 10:44 AM 
****This is an outgoing email****
Hi Holly,

We were just following up with you regarding a service 
request that we have for you.  (#73676)

Description: Windows 7 to Windows 10

We can schedule your Windows 7 to 10 upgrade 
overnight through our management software. Everything 
happens automatically and will also upgrade you to the 
latest Office. All you need to do is leave your machine on 
and it will upgrade between 10pm-5am. This should be 
near zero downtime. As always we still ask that you 
backup your files and bookmarks just in case something 
goes wrong. If you are unsure of how to backup for stuff 
you can contact the Help Desk at ucshelpdesk@wou.edu 
or by calling 88925.

Thanks,
Bradley Karkanen
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Megan Thibeault Sep 17, 2019 02:23 PM 
Asked the user to back up bookmarks and desktop.
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