Service Request Ticket

Service Request Information

CONTACT	Name	Helppie, Kevin	Date	Sep 17, 2019 02:35 PM
	Department	Creative Arts/Music	Phone	88876
	Location		Email	helppik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181577 (opens in a new window)	Bldg/Room	HWC 302A
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	FVFYK7AUHV29	Location	TEC TV cart
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:64:73:E5
	Bluetooth NIC	38:F9:D3:BF:32:01

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 20, 2019 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 20, 2019 09:54 AM	Removed via JAMF.	Add Attachment
Brittany Franklin	Sep 17, 2019 02:36 PM	Hey John, put this in your queue cause (I'm pretty sure?) you can clean this from his trash in JAMF :)	Add Attachment
Brittany Franklin	Sep 17, 2019 02:35 PM	This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20181577 Path: /Users/helppik/.Trash/MacKeeper-2.pkg What was detected: MacKeeper User associated with device: W20181577\helppik How severe it is: Medium What Sophos has done so far: We attempted to clean up. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment