finished

9/26 at 2

Status changed from (1) Pending to (2) Scheduled

started

everything is backed up and he said someone can let us 
into his office to start. he will be back in on wednesday to 
finish setup

Priority changed from (3) Priority to (1) Highest Priority.

Your workstation in my records is the following 
in RWEC247:
W#20140718 Dell OptiPlex 9020 SFF I7-4790(quad 
3.6GHz, 8MB)   
W#20140728 Dell Ultrasharp 23inch Multimedia 
Monitor #UZ2315H   
W#20090992 2nd monitor(exempt) Dell 22inch 
P2210 Professional Widescreen Monitor   

The one Service Request(71716) in the last few 
years is from April 4, 2019 and was closed by 
the US Tech as completed.  It indicated they 
ran Sophos scan and Bios update and advised to 
have station re-imaged.  It does not say the 
station was re-imaged at that time.  If the 
station is taking that long to boot it would be 
totally advisable to re-image with Windows 10 
at this point and see if it functions more 
appropriately for its hardware level which is 
sufficient  for Windows 10 usage( i7 Quad core 
3.6GHz with 8GB of RAM).  The computer OS can 
collect a lot of unnecessary stuff in it that 
can keep it not functioning well and often 
getting it cleaned up and re-imaged can clean 
up those "slowness problems" that are not 
hardware related.

If the Techs run into hardware issues in that 
re-image process then they will hand it off to 
me for immediate replacement with a new PC 
desktop.   Can I have a UCS Tech contact you to 
arrange for Windows 10 upgrade and re-image?

Thanks for your understanding,

Tricia 

****This is an email****
Hi Joanie,

I'm emailing you to follow up on a request for 
a replacement PC that Lindsay Gunther sent to 
you on my behalf. As we are about to enter the 
new school year, my computer takes 
approximately 20 minutes to boot-up, and even 
after that it's incredibly slow. This does not 
work well when I have students/advisees coming 
in for meetings, and we have to wait around for 
my computer to work.

I have already had a technician from UCS come 
look at the computer, and they told me it's 
clean from any malware or software issues, and 
they recommended a new unit.  I figured that by 
requesting in spring, I would be able to have 
it replaced before fall.  

As we are getting dangerously close to that 
deadline, I need this resolved as soon as 
possible.  When can we get a new computer in to 
my office?

Thank you for your time