Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	Sep 17, 2019 03:09 PM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160985 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	1585LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1585LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:1A:87

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 17, 2019 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 17, 2019 09:34 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Oct 17, 2019 09:34 AM	Delivered and setup	Add Attachment
Bradley Karkanen	Oct 14, 2019 09:18 AM	Thursday morning	Add Attachment
Katherine Reynoso	Oct 10, 2019 04:41 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Katherine Reynoso	Oct 10, 2019 04:41 PM	Done with reimage.	Add Attachment
Katherine Reynoso	Oct 10, 2019 02:51 PM	Started the reimage.	Add Attachment
Megan Thibeault	Oct 10, 2019 01:03 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 10, 2019 01:03 PM	She called me back and left me a vm. We can go ahead and reimage her station.	Add Attachment
Megan Thibeault	Oct 10, 2019 11:33 AM	left a vm	Add Attachment
Megan Thibeault	Oct 10, 2019 11:33 AM	**This is an outgoing email** Hi Michele, We were just following up with you regarding a service request that we have for you. (#73681) Description: PC Blue screening constantly We have decided that the best course of action for your machine is to re-image it. Do you have any important files saved to the machine? Thanks, Megan Thibeault	Add Attachment Public
Bradley Karkanen	Oct 03, 2019 12:21 PM	**This is an outgoing email** Hi Michele, We were just following up with you regarding a service request that we have for you. (#73681) Description: PC Blue screening constantly We have decided that the best course of action for your machine is to re-image it. Do you have any important files saved to the machine? Thanks, Bradley Karkanen	Add Attachment Public
Katherine Reynoso	Oct 01, 2019 08:02 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Katherine Reynoso	Oct 01, 2019 08:02 AM	Never responded.	Add Attachment
Katherine Reynoso	Sep 23, 2019 02:45 PM	**This is an outgoing email** Hi Michele, I need some additional information regarding service request #73681 Description: PC Blue screening constantly We ran updates on windows and drivers. It looks like the problem is still not solved with the blue screen. As of right now, it look like the best thing to do is to reimage the computer. Which means wiping the whole computer of anything on it and reinstalling windows 10. Before I get started, I wanted to know if there is any information you need on the computer you want backed up? Thank You, Katherine Reynoso	Add Attachment Public
Bradley Karkanen	Sep 23, 2019 10:21 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Bradley Karkanen	Sep 18, 2019 01:31 PM	Passed long diagnostics	Add Attachment
Bradley Karkanen	Sep 17, 2019 03:13 PM	Gave her W# 20141213	Add Attachment
Bradley Karkanen	Sep 17, 2019 03:12 PM	I checked event viewer is it blue screening very often. Drivers are up to date and so is windows. It was very slow. I am running hardware diagnostics now	Add Attachment
Bradley Karkanen	Sep 17, 2019 03:09 PM	This machine is BSOD'ing constantly	Add Attachment