Service Request Ticket - # 73682

Service Request Ticket - # 73682

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Service Request Information

CONTACT	Name	Groshong, Cara	Date	Sep 17, 2019 03:24 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130878 (opens in a new window)	Bldg/Room	COT
	Service Tag	43F7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43F7V12	Location	student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8E:05

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Sep 23, 2019 08:09 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Sep 20, 2019 08:14 AM	Upgrade shows success	Add Attachment
Bradley Karkanen	Sep 19, 2019 10:53 AM	**This is an email** Thank you Bradley!	Add Attachment
Bradley Karkanen	Sep 19, 2019 10:53 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Sep 19, 2019 09:54 AM	**This is an outgoing email** Hi Cara, We were just following up with you regarding a service request that we have for you. (#73682) Description: Upgrade Fish Bowl to Windows 10 I've scheduled the upgrade to happen tonight during the normal maintenance window of 10pm-5am. Everything should happen automatically all you need to do is make sure the machine is on. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Sep 19, 2019 09:44 AM	I'm going to schedule this for tonight.	Add Attachment
Bradley Karkanen	Sep 19, 2019 09:34 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Sep 17, 2019 03:25 PM	**This is an email** Hello Brad, If possible, I'd like to get the Windows 7 PC that I use in the cottage upgraded to Windows 10, or to a thin client if it won't take Windows 10. It needs to run Citrix to connect to Raisers' Edge. It's a student computer, not dedicated to me or anything, but I use it, and Cara said it would be okay to get it upgraded.	Add Attachment
Bradley Karkanen	Sep 17, 2019 03:24 PM	Cara has requested this machine be upgraded to Windows 10	Add Attachment