Service Request Ticket - # 73683

Service Request Ticket - # 73683

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Service Request Information

CONTACT	Name	Grover, Jennifer	Date	Sep 17, 2019 03:40 PM
	Department	Student Health & Counseling Center	Phone	88850
	Location		Email	groverj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170390 (opens in a new window)	Bldg/Room	SHCC Front Desk
	Service Tag	9G3R0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3R0M2	Location
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A6:78

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Sep 25, 2019 08:32 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Sep 25, 2019 08:31 AM	Everything looks good from this end	Add Attachment
Bradley Karkanen	Sep 20, 2019 04:34 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Sep 20, 2019 04:29 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Sep 19, 2019 11:00 AM	**This is an email** Ok. I will leave my computer on when I leave. I moved my files. Tomorrow we may need make sure everything works well with my Medicat software too. Sometimes the mapping for scanning and printing gets funky. With Gratitude,	Add Attachment
Bradley Karkanen	Sep 19, 2019 10:10 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #73683 Description: Windows 7 to 10 upgrade We can schedule your Windows 7 to 10 upgrade overnight through our management software. Everything happens automatically and will also upgrade you to the latest Office. All you need to do is leave your machine on and it will upgrade between 10pm-5am. This should be near zero down time. As always we still ask that you backup your files and bookmarks just in case something goes wrong. If you are unsure of how to backup for stuff you can contact the Help Desk at ucshelpdesk@wou.edu or by calling 88925.	Add Attachment Public
Joseph Tavares	Sep 17, 2019 04:09 PM	**This is an email** Great. Thank you very much. I work 8:30-5:30 Monday through Friday. With Gratitude,	Add Attachment
Joseph Tavares	Sep 17, 2019 03:40 PM	Waiting for response on general availability times.	Add Attachment