Service Request Ticket - # 73685

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2019 09:00 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160185[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X468325 Location PDR

Model 4622/DT Hostname rwec-220.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.33 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C2:C1

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 23, 2019 12:53 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 23, 2019 12:53 PM 
****This is an email****
Woohoo, I'm back in business and can once again 
print Banner reports.

Thanks,

Darla
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Shandelle Plasker Sep 20, 2019 04:08 PM 
****This is an email****
Hi Darla,
If you could please reboot RWEC-220 printer 
then test print from banner when you have a 
chance that would be great. Let me know if it 
works or not now.

Thank you,Shandelle
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Shandelle Plasker Sep 20, 2019 12:05 PM 
****This is an email****
Hi Brittany,
When you get a chance can we look at RWEC-220 
Banner print? It still not printing from 
Banner.

Shandelle
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Shandelle Plasker Sep 18, 2019 01:51 PM 
Brittany cleared print queue and I had Darla 
reboot the printer. Still not printing from 
Banner. I let her know that we will get back to 
her as soon as we can.
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Stephanie Magee Sep 18, 2019 09:02 AM 
Waiting for WOU #
I'm not sure if this is banner or printing, I can 
get more info. Just not sure what to ask about ; 
banner or printing
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Stephanie Magee Sep 18, 2019 09:00 AM 
****This is an email****
I'm unable to print Banner reports to my 
printer (RWEC 219).  If you could have someone 
reconnect me up to it, it would be appreciated.

I'm in RWEC #220, and will be available from 
8:00 - 4:00pm today.

Thanks,

Darla
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