Service Request Ticket - # 73687

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2019 09:56 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160440[Edit Inv] (opens in a new window) Bldg/Room SHCC 102
Service Tag 4GV8CG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4GV8CG2 Location Shirley Hill,SHC Medicat replacing W#20120621

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:30:90:62


Wireless NIC 90:CD:B6:41:41:09

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 20, 2019 12:04 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 20, 2019 12:04 PM 
Driver was not installed for the scanner. 
Installed driver which got the scanner working 
but Medicat is asking for a scan remote server 
to be setup. I tolder her to call the company 
about this.
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Stephanie Magee Sep 18, 2019 09:57 AM 
In Student Health and Counseling Center
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Stephanie Magee Sep 18, 2019 09:56 AM 
Contact Info: Jaqueline 
Nurse's station 
89359
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Public
Stephanie Magee Sep 18, 2019 09:56 AM 
When Jaqueline tries to scan she gets an error: 
Scan did not scan
She needs it reconnected,  she used to do a 
process before an update to windows ten and now 
she cant find this process again. I'm not sure 
what the process she does is and I tried having 
her connect to from \\threesisters
but nothing happened
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