Service Request Ticket - # 73688

Service Request Ticket - # 73688

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Service Request Information

CONTACT	Name	Herb, Emily	Date	Sep 18, 2019 10:06 AM
	Department	Human Resources	Phone
	Location		Email	herbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190418 (opens in a new window)	Bldg/Room	RWEC 158
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5YJ9L410	Location	Emily Herb, Lead Interpreter
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:71:36:64
	Bluetooth NIC	A4:83:E7:7D:7B:AE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 26, 2019 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 26, 2019 03:07 PM	Emily picked up the laptop, I hardwired her and added her as an admin before she left.	Add Attachment
Stephanie Magee	Sep 26, 2019 02:55 PM	Picked up laptop 9/26	Add Attachment
Reggie Johnson	Sep 26, 2019 11:04 AM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #73688 Description: NEW HIRE SETUP: Deliver Apple 13in MacBook Pro laptop W#20190418 to Emily Herb(no office assigned yet) We have finished imaging and setting up your new equipment. When is a good date and time for a UCS Tech to visit your office and deliver your computer and monitor? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 26, 2019 10:53 AM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #73688 Description: NEW HIRE SETUP: Deliver Apple 13in MacBook Pro laptop W#20190418 to Emily Herb(no office assigned yet) We have finished imaging and setting up your new equipment. When is a good date and time for a UCS Tech to visit your office and deliver your computer and monitor? Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Sep 25, 2019 01:07 PM	Task reassigned to Reggie Johnson.	Add Attachment
Tricia Flaherty	Sep 24, 2019 02:30 PM	**This is an email** Chrys, The laptop is in a Service Request(73688) but has not been imaged or prepared for delivery yet. Pick up today is not possible but I will pass along to the techs that she will be on campus tomorrow afternoon. They will contact her directly when they have it ready to be delivered. I do not know when that will be exactly. but hopefully at some point this week. Tricia	Add Attachment
Tricia Flaherty	Sep 24, 2019 02:26 PM	**This is an email** Good afternoon! I'm just writing to check on the status on Emily Herb's laptop. Emily Herb is on campus today. Any chance that her laptop is ready for her to go and pick up from UCS? She will also be campus tomorrow afternoon. (My intention is not to pester!!! I realize it's a busy time of year.) Thank you!! ~Chrys	Add Attachment
Tricia Flaherty	Sep 24, 2019 02:26 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 24, 2019 02:26 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 18, 2019 10:06 AM	Emily is a NEW HR staff interpreter that is not assigned an office or phone yet but is reachable via email at herbe@wou.edu If you need a Secondary contact that would be Chrys Burcham in RWEC158 The laptop and NEW HIRE setup form is on the Inventory counter in ITC008. Since she started work September 1st they would like us to get this laptop to her as soon as possible.	Add Attachment