Service Request Ticket - # 73703

Service Request Ticket - # 73703

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Schoenfeld, William	Date	Sep 18, 2019 12:11 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88165
	Location		Email	schoenfeldw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181058 (opens in a new window)	Bldg/Room	NS 217A
	Service Tag	885RDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885RDW2	Location	William Schoenfled, Assoc. Professor Earth/PhysSci
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F1:09

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 20, 2019 04:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 20, 2019 04:45 PM	Set up. Finished.	Add Attachment
Stephanie Magee	Sep 19, 2019 04:42 PM	Door is unlocked all day, set it up when you can There is an old computer in his office. He does not need it but would like us to check the harddrive. The computer will not boot up because of the fan, he can not check the hard drive. The room also has two monitors in it, he does not need the really old and small one. Please let brittany know when the new set up is done, she needs to have someone map his Pdrive	Add Attachment
Katherine Reynoso	Sep 19, 2019 04:30 PM	**This is an outgoing email** Hi William, I need some additional information regarding service request #73703 Description: GFA SETUP: new PC desktop W#20181058 to replace W#20141247 with broken fan original task:rear fan failure We are ready to have your pc delivered. When would be a good time to do this tomorrow, the 20th. We are open 8AM-5PM. If you have any questions feel free to contact our office at 503-838-8925, or email me. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 19, 2019 01:48 PM	Currently in NS 216	Add Attachment
Katherine Reynoso	Sep 19, 2019 09:04 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Tricia Flaherty	Sep 18, 2019 04:04 PM	needs station tomorrow and no loaner in place	Add Attachment
Tricia Flaherty	Sep 18, 2019 04:03 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 18, 2019 04:03 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Sep 18, 2019 03:56 PM	I have a pc W#20181058 an monitor W#20181104 to repalce PC with bad fan W#20141427 for Schoenfeld, handing new PC to Bradley and the monitor will be on Inventory Counter. He says his Office is NOW NS217A	Add Attachment
Stephanie Magee	Sep 18, 2019 12:11 PM	20141247 has rear fan failure Can he can a GFA for this?	Add Attachment