Service Request Ticket - # 73706

Service Request Information

CONTACT Name King, Kellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2019 01:22 PM
Department Creative Arts/Music Phone 8-9448
Location Email kingk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181041[Edit Inv] (opens in a new window) Bldg/Room SH 105
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1U9JWF2 Location Dr. Kellen King, new NTT Music

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 38:F9:D3:10:31:8D


Wireless NIC 38:F9:D3:B9:B4:BE


Bluetooth NIC 38:F9:D3:BE:16:76

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 09, 2019 02:39 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Reggie Johnson Oct 07, 2019 03:48 PM 
Delivered imac 20181041[Edit Inv] to SH 105. None of the 
network ports were working so I advised him to 
contact Telecom to get a port activated near him.
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Reggie Johnson Oct 07, 2019 03:31 PM 
Delivered 20181041[Edit Inv] and set up workstation.
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Shandelle Plasker Oct 07, 2019 11:48 AM 
Task reassigned to Reggie Johnson.
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Katherine Reynoso Oct 04, 2019 11:46 AM 
Task reassigned to UCS Tech.
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Natalie Plasker Oct 04, 2019 11:29 AM 
****This is an email****
Hi Katherine,

Thanks for the update! I should be in my office 
from 2-5:00pm on Monday the 7th. Would that 
work?

Best,
Kellen
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Katherine Reynoso Oct 03, 2019 04:42 PM 
****This is an outgoing email****
Hi Kellen,

I need some additional information regarding 
service request #73706

Description: NEW EQUIP SETUP: Deliver Apple iMac 
21.5 W#20181041[Edit Inv] to Smith 105 for new NTT Dr. 
Kellen King

I'm Katherine from UCS. Your new iMac is ready to 
be delivered to you. We will need to schedule time 
to deliver this to your office. If you can email 
me or call our front office at 503-838-8925 to do 
this, it would be appreciated.

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Oct 03, 2019 04:40 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Oct 03, 2019 08:29 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 27, 2019 08:30 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 27, 2019 08:30 AM 
Contact changed from Julia Fruit to Kellen King.
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Tricia Flaherty Sep 27, 2019 08:27 AM 
he has an account I will change the contact.  
kingk@wou.edu
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Tricia Flaherty Sep 18, 2019 02:41 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 18, 2019 02:29 PM 
this iMAC desktop W#20181041[Edit Inv] is on inventory counter 
in ITC008 with GFA setup Form.  The iMAc desktop 
W#20120650[Edit Inv] that it is replacing is at TRICIA's desk and 
will need to be PDR'd once the new imac W#20181041[Edit Inv]  is 
setup for Kellen.  He currently has not been through HR 
paperwork so no account and I have made Julia Fruit in 
Music office the contact for setup and delivery
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Tricia Flaherty Sep 18, 2019 01:22 PM 
Task reassigned to Tricia Flaherty.
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