Service Request Ticket - # 73707

Service Request Ticket - # 73707

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Service Request Information

CONTACT	Name	Student, Student	Date	Sep 18, 2019 01:27 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	HB3VGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from and Adobe Photoshop Extended CS5 for WIN from P0080438
	Wired NIC	BC:30:5B:DA:B2:17

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 20, 2019 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 20, 2019 11:11 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joe Collinsworth	Sep 20, 2019 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 20, 2019 11:10 AM	will try monday	Add Attachment
Joe Collinsworth	Sep 20, 2019 10:55 AM	locally add admin account	Add Attachment
Joe Collinsworth	Sep 20, 2019 08:16 AM	the 960 is getting replaced	Add Attachment
Joe Collinsworth	Sep 20, 2019 08:05 AM	prepping loaner. looking into account issues	Add Attachment
Stephanie Magee	Sep 19, 2019 04:16 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Sep 18, 2019 01:47 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 18, 2019 01:47 PM	They also need Admin rights on This mac in order to add a printer: #20140640 (located in WUC 122B)	Add Attachment
Stephanie Magee	Sep 18, 2019 01:28 PM	I googled the amber light problem and it looks like the CPU is receiving electrical power but something with the battery is messed up internally?	Add Attachment
Stephanie Magee	Sep 18, 2019 01:28 PM	I understand NS is going on, I let him know we wont be able to attend until tomorrow or Friday. I scheduled it for tomorrow at 2:30 but he is also available all day Friday. Let me know if I need to reschedule it for NS	Add Attachment
Stephanie Magee	Sep 18, 2019 01:27 PM	Contact Info: Erik Morgan - ASWOU President 5038388555 ASWOUpresident@wou.edu	Add Attachment Public
Stephanie Magee	Sep 18, 2019 01:27 PM	**This is an email** our Director of State and Federal Affairs' PC won't turn on at all. It's power button just flashes an orange warning light. The code for that computer is 20101221.	Add Attachment