Service Request Ticket

Service Request Information

CONTACT	Name	Villeneuve, XuanXuan	Date	Sep 18, 2019 03:29 PM
	Department	Business Services	Phone	88231
	Location		Email	villeneuvex@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7W70LX1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	7W70LX1	Location	PDR
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090635 downgraded to Pro Plus 2010, MAXQDAPlus single-user ED license v.11 from VISA2012003507
	Wired NIC	F0:1F:AF:1D:34:1C
	Wireless NIC	BC:E5:56:A9:40:E4
	Bluetooth NIC	24:FD:52:30:D7:CA

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Oct 04, 2019 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Oct 02, 2019 04:31 PM	returned loaner :) inbox	Add Attachment
Stephanie Magee	Sep 27, 2019 01:58 PM	Picked up loaner	Add Attachment
Reggie Johnson	Sep 25, 2019 04:13 PM	Updated inventory	Add Attachment
Reggie Johnson	Sep 25, 2019 04:11 PM	29121213 is set up and ready, added XuanXuan as an admin. The laptop is in the outbox.	Add Attachment
Reggie Johnson	Sep 25, 2019 01:07 PM	Working on loaner 20121213	Add Attachment
Megan Thibeault	Sep 25, 2019 10:48 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Sep 18, 2019 03:31 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 18, 2019 03:29 PM	PC loaner for Xuan Xuan Villeneuve. From 9/27 to 10/4 She wants to pick it up on 9/27 Will return on 10/4	Add Attachment