Service Request Ticket - # 73715

Service Request Ticket - # 73715

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Service Request Information

CONTACT	Name	Fernandez, Maria	Date	Sep 19, 2019 08:10 AM
	Department	The Research Institute	Phone	89429
	Location		Email	fernandezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190365 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYRDXCL410	Location	Maria Fernandez, new employee TRI
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:EC:2F:88
	Bluetooth NIC	38:F9:D3:EB:D2:8C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 27, 2019 01:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Sep 27, 2019 01:17 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Sep 27, 2019 01:17 PM	Set up and finished.	Add Attachment
Katherine Reynoso	Sep 25, 2019 03:46 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Katherine Reynoso	Sep 24, 2019 10:26 AM	**This is an outgoing email** Hi Maria, I need some additional information regarding service request #73715 Description: NEW EQUIP SETUP: Deliver Apple 13in MacBookPro W#20190365, dock&monitors, etc to Todd220 for NEW employee TRI We have your new MacBook pro ready to be delivered. If you can contact our office at 503- 838-8925 or email me to schedule a time to bring this to your office, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 23, 2019 09:51 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:51 AM	Finished. On the inventory Counter	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:20 AM	Reimaging on stand up desk.	Add Attachment
Tricia Flaherty	Sep 19, 2019 08:10 AM	This laptop W#20190365 , dock W#20190366 , 2 monitors W#20190363 & W#209190364 and wireless Apple keyboard and mouse for NEW Employee TRI Maria Fernandez is all on top of the Inventory counter ITC008 with NEW EQUIP form and Invoice	Add Attachment