Service Request Ticket

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Sep 19, 2019 08:25 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190387 (opens in a new window)	Bldg/Room	WUC
	Service Tag	JPL12X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	JPL12X2	Location	SEO Department laptop
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	C8:F7:50:86:6C:72
	Wireless NIC	DC:FB:48:CC:DB:B6
	Bluetooth NIC	DC:FB:48:CC:DB:BA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 24, 2019 11:40 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Sep 24, 2019 11:40 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Sep 24, 2019 11:40 AM	Delivered.	Add Attachment
Stephanie Magee	Sep 24, 2019 11:00 AM	**This is an email** I am here in my office until 1:15pm, before I have meetings. Let me know if that would work for you	Add Attachment
Katherine Reynoso	Sep 24, 2019 10:27 AM	**This is an outgoing email** Hi Chelsee, I need some additional information regarding service request #73716 Description: NEW EQUIP SETUP: Deliver Dell Latitude 5401 for Student Engagement Dept laptop WUC SEO Office (order#11396) We have your new dell laptop ready to be delivered. If you can contact our office at 503- 838-8925 or email me to schedule a time to bring this to your office, it would be appreciated. -Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 23, 2019 11:15 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 23, 2019 11:15 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 23, 2019 11:15 AM	Finished and on the inventory counter.	Add Attachment
Katherine Reynoso	Sep 23, 2019 09:39 AM	Reimaging	Add Attachment
Tricia Flaherty	Sep 19, 2019 08:25 AM	The laptop is meant to replace W#20150217 but it is up to WUC if they want to return the older laptop, NEW laptop W#20190387 is on Inventory counter in ITC008 with Invoice and NEw Equip SETUP form	Add Attachment