Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Beth	Date	Sep 19, 2019 08:33 AM
	Department	College of Education	Phone	88235
	Location		Email	jonesb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160132 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20G2QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20G2QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Tansfer: FileMaker Pro 13? was Lynn Lindsay who was on McEvilly list for ED Filemaker(client/server access)
	Wired NIC	18:66:DA:1B:DE:BE

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Sep 25, 2019 08:32 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Sep 25, 2019 08:32 AM	This is W10 now	Add Attachment
Bradley Karkanen	Sep 19, 2019 12:08 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Sep 19, 2019 12:07 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Sep 19, 2019 10:45 AM	**This is an outgoing email** Hi Beth, We were just following up with you regarding a service request that we have for you. (#73718) Description: Win 7 to Win 10 We can schedule your Windows 7 to 10 upgrade overnight through our management software. Everything happens automatically and will also upgrade you to the latest Office. All you need to do is leave your machine on and it will upgrade between 10pm-5am. This should be near zero downtime. As always we still ask that you backup your files and bookmarks just in case something goes wrong. If you are unsure of how to backup your stuff you can contact the Help Desk at ucshelpdesk@wou.edu or by calling 88925. Thanks, Bradley Karkanen	Add Attachment Public
Stephanie Magee	Sep 19, 2019 08:33 AM	Office: RWEC 115 Needs update	Add Attachment