Service Request Ticket - # 73722

Service Request Ticket - # 73722

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Service Request Information

CONTACT	Name	Welch, Kelly	Date	Sep 19, 2019 10:36 AM
	Department		Phone	88514
	Location		Email	welchk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160979 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	1504LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1504LH2	Location	Far right shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA;
	Wired NIC	50:9A:4C:46:0B:67

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Sep 24, 2019 01:54 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brittany Franklin	Sep 20, 2019 09:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brittany Franklin	Sep 20, 2019 09:00 AM	Gave Kelly access to the Meeting Matrix R Drive (with the AD group student_engagement_mm).	Add Attachment
Katherine Reynoso	Sep 20, 2019 08:49 AM	**This is an outgoing email Hi Kelly, I need some additional information regarding service request #73722 Description: 9/20 9am** Meeting Matrix needing We gave you access to Meeting Matrix drive. However, if you also need to the software installation, you will need to contact Allen Phillips at 88862. If you have any questions feel free to contact me or our office at 503-838-8925. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 20, 2019 08:44 AM	Task reassigned to Brittany Franklin.	Add Attachment
Megan Thibeault	Sep 20, 2019 08:11 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Sep 19, 2019 10:36 AM	**This is an email** Good morning, Sarah Lockwood requested that I email you to have Meeting Matrix access on my computer. I'm new to Western and my computer was recently updated to Windows 10. (I think I may have seen a Meeting Matrix link on my desktop prior to the upgrade). Thanks, Kelly -- Kelly Welch Pronouns in use: She/Her/Hers Coordinator, Organizations and Activities Student Engagement \| WUC 210 Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 503-838-8514 \| welchk@wou.edu wou.edu/student-engagement	Add Attachment