Service Request Ticket - # 73723

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2019 11:17 AM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190361[Edit Inv] (opens in a new window) Bldg/Room VICK
Service Tag 7W7WPV2 Description Dell Latitude 5500 i5-8365U Quad Core, 15.6 inch
Serial No. 7W7WPV2 Location Salem Site/WESD Instructor Laptop #3

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC C8:F7:50:62:A5:F1


Wireless NIC 38:00:25:49:38:4C


Bluetooth NIC 38:00:25:49:38:50

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Oct 07, 2019 01:43 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Sep 20, 2019 03:27 PM 
Hillary has been logged in on ethernet on both laptops 
before they leave campus
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Tricia Flaherty Sep 20, 2019 03:26 PM 
Bill will transport to Salem on Monday 9-23-2019
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Tricia Flaherty Sep 20, 2019 03:26 PM 
locked down on cart and ready to go
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Bradley Karkanen Sep 19, 2019 03:19 PM 
Task reassigned to Tricia Flaherty.
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Bradley Karkanen Sep 19, 2019 03:18 PM 
Installed VPN. Imaged and ready to go.
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Bradley Karkanen Sep 19, 2019 03:18 PM 
local account for fac

woufac
G0W0lv3$
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Tricia Flaherty Sep 19, 2019 11:18 AM 
They want delivery Friday Sept 20th (may be actual Monday  
23rd depending on cart assembly and transportation 
arrangements)
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Tricia Flaherty Sep 19, 2019 11:17 AM 
need to be set up like previous Salem Site laptops on SR#70381 Local Off Domain accts: 
1.) SUPER ADMIN for UCS 
2.) Hillary Local Admin 
3.)Faculty generic local login(not admin) (woufac see SR70381 for details)
will need: Sophos, 
OFFICE with MAKS, WINDOWS MAKS, NO KMS!
Paul will setup VPN for use with WEBEX client that needs to be installed
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