Service Request Ticket

Service Request Information

CONTACT	Name	Lafon, Emily	Date	Sep 19, 2019 02:58 PM
	Department	Advancement & Foundation	Phone	88710
	Location		Email	lafone@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160982 (opens in a new window)	Bldg/Room	COT 213
	Service Tag	15CXKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15CXKH2	Location	Donor Relations Student station(c/o Cara Groshong)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:E0:9A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Sep 25, 2019 08:33 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Sep 25, 2019 08:33 AM	Shows 10 now	Add Attachment
Stephanie Magee	Sep 20, 2019 04:29 PM	Machine will be left on for OS upgrade. **This is an email** Hi Stephanie, I did not see the part about needing to leave the computer on overnight until I came in this morning. I apologize. I have the computer on now and can leave it on all weekend for that update. Sorry!	Add Attachment
Bradley Karkanen	Sep 20, 2019 03:58 PM	It will keep trying till it either fails or works so it will run tonight.	Add Attachment
Stephanie Magee	Sep 20, 2019 03:24 PM	She needs to do it again, she didn't leave the computer on last night :)	Add Attachment
Bradley Karkanen	Sep 19, 2019 03:19 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 19, 2019 02:58 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Sep 19, 2019 02:58 PM	student worker computer needs the update tonight :-)	Add Attachment