Service Request Ticket

Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Sep 19, 2019 03:08 PM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121111 (opens in a new window)	Bldg/Room	DFSC 116
	Service Tag	G3XLFX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	G3XLFX1	Location	Bio Research station, DSC116
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090519 downgraded to Office Pro Plus 2010 SigmaPlot 12.5 (secondary license, SR#52266)
	Wired NIC	B8:CA:3A:75:A1:F3

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 24, 2019 03:54 PM	This is done	Add Attachment
Reggie Johnson	Sep 24, 2019 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 24, 2019 03:40 PM	Done	Add Attachment
Reggie Johnson	Sep 24, 2019 03:35 PM	Renaming PC now	Add Attachment
Reggie Johnson	Sep 23, 2019 04:51 PM	Stopped by at 4:30 and I couldn't find anyone to let me in. Will stop by tomorrow.	Add Attachment
Reggie Johnson	Sep 23, 2019 01:34 PM	He's logged in and in a meeting from 1pm- 4pm.	Add Attachment
Megan Thibeault	Sep 23, 2019 08:45 AM	Task reassigned to Reggie Johnson.	Add Attachment
Bradley Karkanen	Sep 23, 2019 08:09 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Sep 23, 2019 08:09 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Bradley Karkanen	Sep 23, 2019 08:08 AM	Upgrade shows success just needs renamed now.	Add Attachment
Bradley Karkanen	Sep 19, 2019 03:21 PM	Scheduled but this machine also needs renamed.	Add Attachment
Bradley Karkanen	Sep 19, 2019 03:20 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Sep 19, 2019 03:08 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Sep 19, 2019 03:08 PM	update tonight please	Add Attachment