Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Sep 20, 2019 10:16 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140727 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P93F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P93F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	98:90:96:D6:8B:21

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Sep 23, 2019 08:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Sep 23, 2019 08:43 AM	Fixed the issue.	Add Attachment
Katherine Reynoso	Sep 23, 2019 08:13 AM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #73739 Description: Troubles logging in to computer I was wondering when would be a good time to come by your office to fix this issue on your computer. We are available Mon-Fri this week. If you have any questions feel free to call 503-838-8925 or email me. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 23, 2019 08:10 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Natalie Plasker	Sep 20, 2019 10:16 AM	When trying to log on to desk top machine it says, "the trust relationship with the primary domain failed"	Add Attachment