Service Request Ticket - # 73742

Service Request Ticket - # 73742

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Service Request Information

CONTACT	Name	Laine, Maria	Date	Sep 20, 2019 12:47 PM
	Department	Education & Leadership	Phone	89289
	Location		Email	lainem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190151 (opens in a new window)	Bldg/Room	RWEC 162
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ28XL410	Location	Mariah Laine, NTT Instructor Ed & Leadership
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:83:6F
	Bluetooth NIC	A4:83:E7:0C:D9:75

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 07, 2019 09:40 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Anthony Franklin	Nov 07, 2019 09:40 AM	Installed correct drivers and re- set up the copiers and codes on her computer. Seems to be working now.	Add Attachment
Anthony Franklin	Oct 24, 2019 10:40 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Anthony Franklin	Oct 24, 2019 08:58 AM	Went out to her office at 8:30, but she wasn't there. waited for 20 minutes, then returned to UCS.	Add Attachment
Stephanie Magee	Oct 23, 2019 02:27 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Oct 23, 2019 02:27 PM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Oct 23, 2019 02:27 PM	No one stopped by today but she has requested Shandelle or Anthony stop by as it is an ongoing problem that she has had 3 techs look at She will be in her office from 8:30 to 10:30 but has to leave at 10:30	Add Attachment
Alix Karkanen	Oct 23, 2019 11:49 AM	Called again just now, same issue. Will be in until 2ish today.	Add Attachment
Alix Karkanen	Oct 02, 2019 10:24 AM	Maria called to say that her printer is still being weird. She gets an error saying that 'authentication failed' but if she restarts her computer she can get it to work once. She is available this morning anytime.	Add Attachment
Megan Thibeault	Sep 23, 2019 07:51 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Sep 23, 2019 07:51 AM	John has been working on this with her	Add Attachment
Natalie Plasker	Sep 20, 2019 12:47 PM	**This is an email** Hello, First please feel free to put this request on the back burner until after the more pressing science movement is sorted out. I know you are all super busy. If I take my laptop off of campus, when I return, I have to log out and log in again so I will be able to enter the code for the copier/printer. If I attempt to just re-enter the code it will not work. When I opened the laptop off campus, I did not even access the internet. This is not an issue with my fellow colleagues so I am assuming a fix is out there somewhere. When things calm down I would love to have someone look into the problem. Thank you, Maria	Add Attachment