Service Request Ticket - # 73748

Service Request Ticket - # 73748

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Service Request Information

CONTACT	Name	Ross, Jacqueline	Date	Sep 20, 2019 04:42 PM
	Department	ASWOU	Phone	88303
	Location		Email	rossj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181474 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	BTJXDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJXDX2	Location	SLGFA Self
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:63:85

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 11, 2019 01:38 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Oct 11, 2019 01:38 PM	Delivered.	Add Attachment
Katherine Reynoso	Oct 10, 2019 02:45 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Katherine Reynoso	Oct 01, 2019 02:34 PM	**This is an outgoing email Hi Jacqueline, I need some additional information regarding service request #73748 Description: 9/30 ** IFC SETUP: Dell OptiPlex 7060W#20181474 replacing W#20101220 to WUC122B ASWOU PRESIDENT PC Sorry we missed delivering the computers on Monday morning. We were swamped because of the first day of classes. Is it possible to deliver and set these up today in the afternoon? We are also available Thursday morning and afternoon to do this. Thank You, Katherine Reynoso	Add Attachment Public
Megan Thibeault	Oct 01, 2019 10:46 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 01, 2019 10:46 AM	Can you contact to see if you can get this setup this afternoon?	Add Attachment
Stephanie Magee	Sep 30, 2019 10:08 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 30, 2019 10:08 AM	Good Morning Katherine, How does this morning sound? Anytime that is good for you if fine as well....I take lunch 12-1 Thank you!	Add Attachment
Katherine Reynoso	Sep 27, 2019 04:38 PM	**This is an outgoing email** Hi Jacqueline, I need some additional information regarding service request #73748 Description: IFC SETUP: Dell OptiPlex 7060W#20181474 replacing W#20101220 to WUC122B ASWOU PRESIDENT PC We were able to finish the three new dell desktop computers. We installed basic software like office and adobe. Is there any additional software needed on these? If not, can we schedule a time to deliver this. If you can send me some times your available or call our office at 503-838-8925, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Sep 26, 2019 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 26, 2019 04:50 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Sep 26, 2019 04:49 PM	Finished. On the inventory counter.	Add Attachment
Tricia Flaherty	Sep 23, 2019 08:48 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 20, 2019 04:58 PM	NEW workstation is on Inventory Counter in ITC008 with IFC SETUP FORM	Add Attachment
Tricia Flaherty	Sep 20, 2019 04:42 PM	This new workstation cpu W#20181474 & mon W#20181463 is replacing ASWOU President station in WUC122B W#20101220 (has 2 monitors W#20071239 & 20090873) ; I made the ASWOU Office Coord Jacqueline Ross the contact but please discuss with her who should have Admin rights as the current ASWOU Pres will probably need them	Add Attachment