Service Request Ticket - # 73749

Service Request Information

CONTACT Name Ross, Jacqueline   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2019 04:55 PM
Department ASWOU Phone 88303
Location Email rossj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181475[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag BTKZDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTKZDX2 Location 2 wks - 2/13/24, ASWOU VP / President PC

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:65:30

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 02, 2019 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 02, 2019 10:01 AM 
done
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Peter Puettmann Oct 02, 2019 08:03 AM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Oct 01, 2019 04:02 PM 
Status changed from (6) Ready to Deliver to (1) Pending
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Katherine Reynoso Oct 01, 2019 04:00 PM 
Second monitor needs Display port cable. Otherwise 
everything is set up.
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Katherine Reynoso Sep 27, 2019 04:38 PM 
Sent an email
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Katherine Reynoso Sep 26, 2019 04:50 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Sep 26, 2019 04:50 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Sep 26, 2019 04:50 PM 
Finished. On inventory shelf.
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Tricia Flaherty Sep 23, 2019 08:49 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 20, 2019 04:58 PM 
There is currently a loaner in place as W#20101221[Edit Inv] was 
failing  and would not start.  bring back loaner.  NEW 
workstation is on Inventory Counter in ITC008 with IFC 
SETUP FORM
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Tricia Flaherty Sep 20, 2019 04:55 PM 
This new workstation cpu W#20181475[Edit Inv] & mon W#20181464[Edit Inv] is replacing ASWOUDirector of 
State and Federal Affairs station in WUC122c W#20101221[Edit Inv] (has 2 monitors W#20101225[Edit Inv] & 
20101226) ; I made the ASWOU Office Coord Jacqueline Ross the contact but please discuss 
with her who should have Admin rights as the current ASWOUDirector of State and Federal 
Affairs will probably need them.
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