Service Request Ticket - # 73762

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2019 10:07 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150211[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JFYM562 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. JFYM562 Location Dave Diemer

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65345;

Wired NIC F8:CA:B8:12:38:F2


Wireless NIC 80:00:0B:CB:61:78


Bluetooth NIC 80:00:0B:CB:61:7C


TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Sep 30, 2019 08:14 AM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Sep 30, 2019 08:14 AM
Robin picked all of these up
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John Rushing Sep 24, 2019 09:13 AM
Status changed from (5) Completed to (1) Pending
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John Rushing Sep 24, 2019 09:13 AM
Delivered
20140403[Edit Inv] - MAC
20130783[Edit Inv] - MAC
20120370[Edit Inv] - MAC
20120688[Edit Inv] - MAC
20150211[Edit Inv] - PC
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Bradley Karkanen Sep 24, 2019 09:00 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Bradley Karkanen Sep 24, 2019 09:00 AM
She came and picked this up yesterday
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Bradley Karkanen Sep 23, 2019 02:46 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Sep 23, 2019 10:21 AM
Is reimaged Sophos removed, Office 2016 MAK is 
installed
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John Rushing Sep 23, 2019 10:07 AM
Laptop needs to be imaged, taken off domain.  
Laptop will be leaving WOU with Robin Bull so 
all software that is licensed to WOU needs to 
be removed including Sophos.  Office with MAK 
will need installed.  
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